Frequently Asked Questions
Everything you need to know about shopping with Libiyi.
How long does shipping take?
Standard shipping typically takes 7-12 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
You can track your order by clicking the 'Track Order' link in your confirmation email or by logging into your account on the Libiyi website.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What should I do if my item arrives damaged?
If your order arrives damaged, please take photos of the item and packaging and contact our customer service within 48 hours for a replacement or refund.